Shipping Policy

Last Updated: September 21, 2026

Thank you for shopping with Natural Medical Store. We are committed to delivering your order safely and as quickly as possible.

1. Order Processing

• Orders are typically processed within 1–3 business days after payment or order confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive shipping information where tracking is available.

2. Delivery Time

Estimated delivery times depend on your location and the courier service used.

• Major cities: Approximately 2–5 business days

• Other areas: Approximately 3–7 business days

• Remote areas may require additional delivery time.

Please note that delivery estimates are not guaranteed and may be affected by weather, public holidays, courier delays, incorrect addresses, or other circumstances outside our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on your order and delivery location.

From time to time, Apna Store may offer free shipping promotions. Any applicable promotion will be clearly mentioned on our website or at checkout.

4. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the option will be displayed during checkout.

Please make sure that your delivery address and phone number are correct when placing a COD order.

5. Tracking Your Order

If tracking is available for your shipment, we will provide you with a tracking number or tracking information after your order has been dispatched.

You can use the provided tracking information to check the status of your shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Apna Store is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated address information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

7. Delayed or Lost Packages

Although we work with reliable delivery partners, occasional delays may occur.

If your order appears to be significantly delayed or has not arrived within the expected delivery period, please contact us so we can assist you in checking the shipment status.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the product.

We will review the issue and assist you according to our return and refund policy.

9. Undelivered or Refused Orders

If a package cannot be delivered because the customer is unavailable, provides an incorrect address, or refuses to accept the package, additional shipping charges may apply if the order needs to be shipped again.

10. Contact Us

If you have any questions about your order or our shipping policy, please contact us through the contact information provided on our website.

Natural Medical Store
Email: khalfanahmadghanikhan10@gmail.com
Phone/WhatsApp: 03330280537
Business Address: Natural Medical Complex UK Hotel Plaza Near CMH Rawalakot

We appreciate your business and thank you for choosing Natural Medical Store.